Shipping and Delivery 

 

Shipping within Lebanon

FREE standard shipping for orders over $100 within Lebanon. FREE Standard Shipping will be automatically applied to your merchandise total over $100, per shipment within Lebanon. Qualifying purchase amount is calculated after all applicable discounts. SMOL SAL is not held accountable for any delays in shipping incurred by transporter. 

 

International Shipping

The order may be subject to taxes and customs fees once the parcel arrives in the country of destination. Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country. These fees must be paid by the receiver. However, SMOL SAL is happy to refund you these fees to the receiver once they have sent us proof of payment for the fees. 

For more information on international shipping and returns, please contact us at customercare@smolstore.com.

SMOL SAL will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries.

 

Gift Wrapping

SMOL offers its customers FREE gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration. Bulky or cumbersome objects cannot benefit from proper gift wrapping.

 

Damaged Parcels

Please check that all items are in satisfactory condition upon reception. SMOL kindly reminds customers to please inspect his/her parcel upon reception in the presence of the deliveryman and notify transporter as well as SMOL of any abnormality (bumps, scratches or damages). If items are in satisfactory condition customer must sign off on delivery slip that items were well received. The product is considered to be accepted by the customer and no complaint related to the state of the parcel can be accepted after signature of the delivery slip. If you have received a damaged or defective product, please notify us immediately for assistance using the below contact details.

Email: customercare@smolstore.com

Phone: +961 1 333 466 or +961 71 333 466

 

Third Party Delivery Carrier

Customer can track delivery through tracking information provided by mail carrier.

SMOL SAL is not held responsible for delays or mistakes carried out by third party shipping companies. The tracking of the package delivery is carried out with the mail carriers Internet interface such as UPS, ARAMEX, DHL, etc…. SMOL thus cannot be held responsible for the unavailability or error that may affect the information supplied by its transporters/mail carriers. For more information regarding order tracking you may contact us at customercare@smolstore.com.

 

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

By email: smol@smolstore.com

By phone: +9611333466